In the unfortunate circumstance that your product arrives faulty or damaged, or was significantly different from what was described, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
We do not offer refunds for change of mind.
When trying on your boots, please ensure you try them on a carpeted surface so the bottom of the boot is protected in case of a refund.
To be eligible for a return, your item must be unworn, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@profitsafetyfootwear.com.au. Please note that returns will need to be sent to the following address: 2/5 O’Connor Crescent, Hampton East, Victoria, 3188.
If your return is accepted, Profit will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@profitsafetyfootwear.com.au.
Damages and issues
Please inspect your order upon reception and contact us within 14 days of delivery if the item is defective, or damaged or if you received the wrong item or size so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
If your purchase has been worn, we cannot accept your return due to hygienic ethics, unless there is a product fault.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Profit will notify you once we’ve received and inspected your return. Profit then will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days (less shipping costs). Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at: info@profitsafetyfootwear.com.au
A refund will be issued for the full purchase price, less shipping costs if you have purchased from our website.
Once the 14 days have expired it is not possible to return your shoes unless there is a manufacturing fault.